Interaction Library

We’re building a valuable library for you.

Check out these books, articles and interaction tips for your company.

You can share your tips here too. Simply contact us with your ideas.

Camille Cesar, Surgery Coordinator for the Department of Neurological Surgery at Weill Cornell Medical College,

offers the following tip:

“Negotiating on the phone is possible even when you’re nervous as long as you state what you want and ask your questions with confidence. Know your material and learn the terms. You will gain confidence and they will gain respect for you."


Branding in the Interaction Center

Download Here

Do Your Contact Center Reps Brand Their Customer Interactions?
Are Your Contact Center Conversations in Sync With Your Social Media Messages?

Read what you said about branding in the interaction center over 10 years ago. Compare where you are today with where you were. Surprisingly, the needle may not have moved very far for many of us. However, with the advent of social media and the maturation of the branding industry, marketing departments and contact centers must begin working together to close the gap between our projected brand personalities and what customers actually experience on the phone and online. Download here.

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