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Look. Listen. Be.
Wanda Sitzer
Founder/Interaction Coach
WandaSitzer@LookListenBe.com
v. 443.742.1291
Mailing Address:
1300 Roundhill Road
Baltimore, MD 21218
Branding in the Interaction Center
Do Your Contact Center Reps Brand Their Customer Interactions?
Are Your Contact Center Conversations in Sync With Your Social Media Messages?
Read what you said about branding in the interaction center over 10 years ago. Compare where you are today with where you were. Surprisingly, the needle may not have moved very far for many of us. However, with the advent of social media and the maturation of the branding industry, marketing departments and contact centers must begin working together to close the gap between our projected brand personalities and what customers actually experience on the phone and online. Download here.
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